I’ve always considered this theme to be rather unexploited by many/most institutions. Perhaps this is the case as service providers don’t realize the huge potential of improving the customer experience rooms or that I simply don’t know enough of the different ways in which one is able to manipulate the experience rooms. I really look forward to getting a greater understanding of this field and to learn about my fellow students’ experiences when trying to improve their respective rooms.
As I’m in the digital field, there’s no “real” physical room where the interaction with our customers take place. Our customers enjoy our service wherever they happen to be so hopefully after this module I’ll have a greater understanding of the different aspects of this module and how it can be applied to our circumstances.